1. Knowledge Base
  2. ITSS Help Desk

ITSS Help Desk

Categories (13)

Students

You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, MyWeb, Library, Office 365 support
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support

Email and User Accounts

Outlook and Office 365 common issues.

Canvas for Instructors

Canvas is the District's Learning Management System. You will find a collection of Knowledge Base articles helpful here:
Canvas Support
Adjusting Section Dates
Cross-list a Section
External Application Integration
Labster
Studio
Turnitin
Zoom Support

Software Support

Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, MyWeb, Square9, Help Desk ticket and Zoom.

Phones & VoiceMail

Office telephone support instructions.

Hardware Support

Support and information on computers, laptops, Hotspots and mobile devices.

Printers & Scanners

Instructions on adding printers to your Windows computer.

Network

Articles and information pertaining to wired and wireless campus networks, VPN and Hotspot instructions

Work from Home - IT Toolkit

Information for employees who may need to work from home.
To access a list of IT resources for employees, go to: https://www.sjeccd.edu/district-services/ITSS/w...

Classroom & Computer Lab

Articles about District and campus classroom technology.

Event Technology Support

Technology request and support for events.

Reprographics

One-Stop Shop for Printing, Copying and Graphic Design

Information Security

ITSS security, including the ability to report incidents and information to protect yourself online.