ITSS Help Desk

Articles for ITSS resources.

Categories (12)

Student Help Center

You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, Library, Office 365 support, Self-Service
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support, printing
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Email, Accounts & Passwords

Access your student email, My Apps portal, and Microsoft productivity tools.
Information on setting up and using the Outlook email app.
Guides for getting your school accounts working on your iPhone, iPad, or Android phone.
Instructions for setting up the extra security needed to log in safely.
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Information Security & Phishing Alerts

Articles below comprises of a list of phishing or spam emails that has been encountered. If you do not see your email in question listed below, always be cautious.

Always do the following before opening an email that you are unsure about or seems out of the ordinary.

1) DO NOT forward or reply to the email in question.

2) If sender is known to you or your organization, but you are unsure why you may have received an email from them, PLEASE take a moment and verify the content with sender by calling or sending a separate email to sender to confirm before simply clicking on links, downloading docs, etc. DO NOT forward the email in question to sender or anyone else.

3) If you DON'T know the sender, delete the email entirely.

4) Screen capture email to include sender info, subject line & body content and submit a ticket: https://services.sjeccd.edu/TDClient/1862/Porta...
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Teaching & Learning (Faculty Tools)

Use icons and colors to track student progress.
Use Turnitin for plagiarism and Studio for video collaboration.
Use Pope Tech for instant feedback on course web pages.
Access setup guides for Electude (Automotive) and Visible Body (Anatomy).
Use Student Add Authorizations and send announcements across multiple courses.
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Software Support

Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, Self-Service (formerly MyWeb), Square9, Help Desk ticket and Zoom.
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Phones & VoiceMail

Office telephone support instructions.
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Hardware & Devices

Support for district-issued computers, laptops, hotspots, and mobile devices.
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Printers & Scanners

Instructions on adding printers to your Windows computer.
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IT Toolkit (Resources)

You will find links to some of the more commonly accessed IT resources and information.
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Network & Connectivity

Articles and information pertaining to wired and wireless campus networks.
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Classroom & Event Technology

Articles about District and campus classroom technology.
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Reprographics Services

Resources and instructions for district printing and copying services. Includes guidance on submitting print jobs, supported formats, and turnaround times.
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