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  2. ITSS Help Desk

ITSS Help Desk

Categories (14)

Students

You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, MyWeb, Library, Office 365 support
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support

Email and User Accounts

Outlook and Office 365 common issues.

Canvas for Instructors

Canvas is the District's Learning Management System. You will find a collection of Knowledge Base articles helpful here:
Canvas Support
Adjusting Section Dates
Cross-list a Section
External Application Integration
Labster
Turnitin
Zoom Support

Software Support

Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, MyWeb, Square9, Help Desk ticket and Zoom.

Phones & VoiceMail

Office telephone support instructions.

Hardware Support

Support and information on computers, laptops, Hotspots and mobile devices.

Printers & Scanners

Instructions on adding printers to your Windows computer.

Network

Articles and information pertaining to wired and wireless campus networks, VPN instructions

Work from Home - IT Toolkit

Information for employees who may need to work from home.
To access a list of IT resources for employees, go to: https://www.sjeccd.edu/district-services/ITSS/w...

Classroom & Computer Lab

Articles about District and campus classroom technology.

Event Technology Support

Technology request and support for events.

Reprographics

One-Stop Shop for Printing, Copying and Graphic Design

Security Incident Reporting

ITSS security, including the ability to report incidents and information to protect yourself online.

Help Desk Articles

This is for Help Desk staff only.