Trying to access Self-Service, but seeing a "SAML 2.0 based Single Sign-On" Error?

Trying to access Self-Service, but seeing a SAML Error?
First, clear your browser's cache:
In Chrome, go to the three dots in the top right corner, select History, then select Clear browsing data and ensure all options are selected.
 In Firefox, click on the hamburger (3 horizontal lines), select History, then Clear Recent History and check that the History, Cookies, and Cache boxes are all selected.
After that, close and reopen the browser, then go to, log in with your credentials, and click on the Self-Service icon.

If you are still experiencing any issues, please create a ticket through the ITSS Help Desk portal at the following link: or contact the Help Desk at 408-270-6411.

ITSS Communications

What's New

Self-Service (formerly MyWeb) Directions
Student, how to login, register, click here: Student Guide and Videos

Faculty, overview, how to view section rosters or section wait list, grant add authorization click here: Faculty Videos and Faculty Guide

Employee, how to view earnings, tax information click here: Staff Guide 

System Notifications

ITSS Help Desk

The ITSS Help Desk provides technology support to students, faculty, staff, managers and contractors at all SJECCD locations - EVC, SJCC, Milpitas Extension, District Office. Please submit your IT request online and it will be routed to a technical staff member to assist you. You may track the status, modify, and provide feedback on the service received. For immediate support, try the Knowledge Base.

How to Submit an IT Request Video

Directions to login and create a ticket, click here:  How to Create a Ticket

Chat is now available through the chat icon on the bottom right of the web site.

Contact Us

  Chat Chat with Athena (24/7)
Live Chat Mon-Fri
Phone Support  (408) 270-6411

ITSS Help Desk Hours

Monday - Thursday 8:00AM - 6:00PM
Friday                      8:00AM - 5:30PM
Saturdays/Sundays/Holidays Closed

Canvas Support After Hours

Live Chat 24/7