ITSS Help Desk

The ITSS Help Desk provides technology support to students, faculty, staff, managers and contractors at all SJECCD locations - EVC, SJCC, Milpitas Extension, District Office. Please submit your IT request online and it will be routed to a technical staff member to assist you. You may track the status, modify, and provide feedback on the service received. For immediate support, try the Knowledge Base.

How to Submit an IT Request Video

To Login and create a ticket, click here:  ITSS Help Desk portal Login Instructions

Chat is now available through the chat icon on the bottom right of the web site. To talk directly to a person, type 'talk to a person'.

Contact Us

  Chat Chat with Athena (24/7)
Live Chat Mon-Fri
Phone Support  (408) 270-6411

ITSS Help Desk Hours

Monday - Thursday 8:00AM - 6:00PM
Friday 8:00AM - 5:30PM
Saturdays/Sundays/Holidays Closed

Fall/Summer New Hours begins 7/7/2021
Monday - Thursday 8:00AM - 6:00PM 
Friday 8:00AM - 5:30PM

Canvas Support After Hours

Live Chat 24/7