Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, Self-Service (formerly MyWeb), Square9, Help Desk ticket and Zoom.
The recently introduced Microsoft portal streamlines access to various SJECCD services by allowing users to utilize their username and password across multiple services without the need for repeated credential entry. The provided instructions detail the process of resetting your password within this new portal.
All faculty, staff and students can submit tickets. Available services can be found in the service catalog. Use the Service Catalog to submit a ticket to get help with technical issues, request new access, permissions or request a change to a current system.
The TeamDynamix Mobile app allows technician users to connect to TeamDynamix from a mobile device. This article describes how to find, install and connect the TeamDynamix Mobile app.
Instructions for Adding a Custom URL and Creating a Collection in My Apps.
Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.
How to update Google Chrome
This guide walks users through the process of installing Office 2024 on a Windows device using the Company Portal app.
The following document summarizes some of the more common activities performed by technicians servicing tickets within the TeamDynamix (TDX) Ticketing application.
Adding a site to the Exceptions List through the Java Control Panel for CROA, the guide is located in the files section.
To access any ticket requests that you have created in the past or been listed as the requestor on, you must first sign in to the Client Portal using your username and password. Once logged in, you can view the status of any of the ticket requests, add information, and provide feedback to the staff working on them.
Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. It is part of the Microsoft 365 family of products and is available on desktop, web, and mobile devices.
This article provides a brief, step-by-step guide for users experiencing login errors with eLumen through the Myapps portal. The solution involves a simple three-step process: signing out of Myapps, logging back in (completing MFA), and then waiting a moment before clicking the eLumen icon to ensure the connection is fully re-established.
Square9 GlobalSearch installation instructions is located in the files section.
Square9 Quick User Guide is located in the files section.
Directions for accessing employee leave balances in WebUI.