Software Support

Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, Self-Service (formerly MyWeb), Square9, Help Desk ticket and Zoom.

Categories (4)

Adobe Creative Cloud

Software support for Adobe Creative Cloud and Square9. You will find a collection of articles helpful here:
Adobe Sign videos
Adobe Sign Login instructions
Completing a Board of Election form (BOE) Short Term for employee or student
Completing a Personnel Action form (PAF)
Completing a Risk Management ICA form
Signing Accounts Payable invoices
Submit Purchasing document to Square9
Adobe and Microsoft Office Lens scan for Android and Iphone.
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Self-Service

Software support for Self-Service (formerly MyWeb). You will find a collection of articles helpful here:
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Zoom

Software support for Zoom. You will find a collection of articles helpful here:
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OneDrive

Software support for OneDrive. You will find a collection of articles helpful here:
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Articles (10)

Pinned Article Creating a Ticket in the ITSS Help Desk Portal

All faculty, staff and students can submit tickets. Available services can be found in the service catalog. Use the Service Catalog to submit a ticket to get help with technical issues, request new access, permissions or request a change to a current system.

Pinned Article How to Get Office 365 and Install on My Devices

Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.

Pinned Article Single Sign-On Instructions

Single Sign-On (SSO) is a process in which your username and password give you access to multiple SJECCD services without requiring you to re-enter your credentials each time you access a new service.

CROA - Java Adding a Site to Exceptions List

Adding a site to the Exceptions List through the Java Control Panel for CROA, the guide is located in the files section.

CROA Confirming Access

CROA Super User Guide

CROA Super User Guide.

How to access/update my tickets on portal?

To access any ticket requests that you have created in the past or been listed as the requestor on, you must first sign in to the Client Portal using your username and password. Once logged in, you can view the status of any of the ticket requests, add information, and provide feedback to the staff working on them.

Square9 GlobalSearch Installation Instructions

Square9 GlobalSearch installation instructions is located in the files section.

Square9 Quick User Guide

Square9 Quick User Guide is located in the files section.

WebUI - Access Employee Leave Balances

Directions for accessing employee leave balances in WebUI.