Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, MyWeb, Square9, Help Desk ticket and Zoom.

Categories (1)

Adobe Creative Cloud

Software support for Adobe Creative Cloud and Square9. You will find a collection of articles helpful here:
Adobe Sign videos
Adobe Sign Login instructions
Completing a Board of Election form (BOE) Short Term for employee or student
Completing a Personnel Action form (PAF)
Completing a Risk Management ICA form
Signing Accounts Payable invoices
Submit Purchasing document to Square9
Adobe and Microsoft Office Lens scan for Android and Iphone.

Articles (19)

Pinned Article An Urgent Message - Zoom Migration Information

ITSS is working with CCC TechConnect to migrate our Zoom Pro accounts from CCCConfer to SJECCD-EDU after fall semester ends. CCC TechConnect is offering this migration path to all California Community Colleges to provide more local autonomy and a new Zoom LTI in Canvas.

Pinned Article Self-Service for Staff

Directions on how to access Self-Service to view earnings or tax information

Pinned Article Student Add Authorizations Instructions

This document outlines the new online process to assign add authorizations to students.

Pinned Article TDX - Creating a Ticket in the ITSS Help Desk Portal

All faculty, staff and students can submit tickets. Available services can be found in the service catalog. Use the Service Catalog to submit a ticket to get help with technical issues, request new access, permissions or request a change to a current system.

Pinned Article Zoom - How to Request a Zoom Pro Account (ConferZoom)

CCCTechConnect developed ConferZoom application which provide web conferencing using Zoom.

CROA - Java Adding a Site to Exceptions List

Adding a site to the Exceptions List through the Java Control Panel for CROA, the guide is located in the files section.

CROA Super User Guide

CROA Super User Guide.

How to Get Office 365 Suite and Install on My Devices

Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.

MyWeb - How to Order Staff Parking Permit

"How to Order Staff Parking Permit" instructions can be found in the files section of this article.

MyWeb Faculty Instructions

Directions for accessing MyWeb for Faculty.

MyWeb PA and VU Submission Instructions

This document outlines the new online process to submit Positive Attendance and Variable Unit information.

MyWeb Username and Reset Password

How to Retrieve MyWeb Username and Reset Password.

MyWeb Web Time entry for Supervisor/Manager

Directions to access MyWeb WebTime for supervisor/manager.

MyWeb WebTime entry for Employees

Directions to access MyWeb WebTime for employees.

Square9 GlobalSearch Installation Instructions

Square9 GlobalSearch installation instructions is located in the files section.

Square9 Quick User Guide

Square9 Quick User Guide is located in the files section.

TDX - Add a TDMobile Button to a Mobile Device

Directions on how to add a TeamDynamix TDMobile button to your mobile device.

WebUI - Access Employee Leave Balances

Directions for accessing employee leave balances in WebUI.