 Software Support

Computer software installation and troubleshooting; software support includes Adobe Creative Cloud, CROA, Self-Service (formerly MyWeb), Square9, Help Desk ticket and Zoom.

Categories (4)

Adobe Creative Cloud

SJECCD has a district-wide site license for Adobe Creative Cloud which includes Acrobat Pro, Adobe Sign, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere Pro, Lightroom, Audition and much more. District employees may install the software on up to two Windows or Mac computers per user. The license also enables students to purchase a subscription to Creative Cloud through CollegeBuys.org at a discounted cost.

Software support for Adobe Creative Cloud and Square9. You will find a collection of articles helpful here:
Adobe Sign videos
Adobe Sign Login instructions
Board of Election form (BOE) Short Term for employee or student
Personnel Action form (PAF)
Risk Management ICA form
Signing Accounts Payable invoices
Submit Purchasing document to Square9
Adobe and Microsoft Office Lens scan for Android and Iphone.

Self-Service

Software support for Self-Service (formerly MyWeb). You will find a collection of articles helpful here:

Zoom

Software support for Zoom. You will find a collection of articles helpful here:

OneDrive

Software support for OneDrive. You will find a collection of articles helpful here:

Articles (15)

Pinned Article 1 Single Sign-On and Password Recovery

The recently introduced Microsoft portal streamlines access to various SJECCD services by allowing users to utilize their username and password across multiple services without the need for repeated credential entry. The provided instructions detail the process of resetting your password within this new portal.

Pinned Article Creating a Ticket in the ITSS Help Desk Portal

All faculty, staff and students can submit tickets. Available services can be found in the service catalog. Use the Service Catalog to submit a ticket to get help with technical issues, request new access, permissions or request a change to a current system.

Pinned Article Getting Started with TeamDynamix Mobile

The TeamDynamix Mobile app allows technician users to connect to TeamDynamix from a mobile device. This article describes how to find, install and connect the TeamDynamix Mobile app.

Pinned Article How to Add a Site or App in Microsoft MyApps

Instructions for Adding a Custom URL and Creating a Collection in My Apps.

Pinned Article How to Get Office 365 and Install on My Devices

Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.

Pinned Article Installing Office 2024 via Company Portal

This guide walks users through the process of installing Office 2024 on a Windows device using the Company Portal app.

CROA - Java Adding a Site to Exceptions List

Adding a site to the Exceptions List through the Java Control Panel for CROA, the guide is located in the files section.

CROA Confirming Access

CROA Super User Guide

CROA Super User Guide.

How to access/update my tickets on portal?

To access any ticket requests that you have created in the past or been listed as the requestor on, you must first sign in to the Client Portal using your username and password. Once logged in, you can view the status of any of the ticket requests, add information, and provide feedback to the staff working on them.

How To Use Microsoft Teams

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, file storage, and application integration. It is part of the Microsoft 365 family of products and is available on desktop, web, and mobile devices.

Resolving eLumen Login Errors via Myapps

This article provides a brief, step-by-step guide for users experiencing login errors with eLumen through the Myapps portal. The solution involves a simple three-step process: signing out of Myapps, logging back in (completing MFA), and then waiting a moment before clicking the eLumen icon to ensure the connection is fully re-established.

Updating...