You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, MyWeb, Library, Office 365 support
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support

Categories (3)

Canvas

Articles and information pertaining to Canvas.

Wireless Campus Networks

Articles and information pertaining to wireless campus networks.

MyWeb

Articles and information pertaining to MyWeb and Self-Service.

Articles (11)

Pinned Article Call Support: Labster, Proctorio, PlayPosit

Contact Support Information for Labster, Proctorio, PlayPosit video

Pinned Article Getting Started with Chromebooks

Chromebooks are shareable, web-based computers that you can use to access the internet, apps, and powerful extensions.

Pinned Article Getting Started with Dell Latitude 5400 laptop

Dell 5400 laptop directions can be found in the Files section which is located at the bottom right.

Pinned Article How to access AppStream

Directions to access Appstream for students to access desktop applications they need at any time.

Pinned Article How to Get Office 365 Suite and Install on My Devices

Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.

Pinned Article Single Sign-On Instructions for Students

To access your Office 365 account, go to the SJECCD SECURE LOGIN site at https://sso.sjeccd.edu. If you have never logged in, select the button on the bottom right, “Unlock/Reset Password” to setup your account and select a password. After you have logged in, you will see an icon for accessing EVC/SJCC Office 365.

Pinned Article Single Sign-On Instructions to Library Catalog & Databases (Any Library Resources)

To access Library resources, go to the SJECCD SECURE LOGIN site at https://sso.sjeccd.edu. If you have never logged in, select the button on the bottom right, “Unlock/Reset Password” to setup your account and select a password.

Pinned Article Unable to Install or Update Zoom Desktop Client? - Join from Browser Button

Participants who are unable to install or update Zoom can join a meeting or webinar using the Zoom web client on their desktop web browser.

Pinned Article Zoom Polling for Meetings

The polling feature for Zoom meetings allows you to create single choice or multiple choice polling questions for your meetings.

Financial Aid Assistance

For assistance, contact the Financial Aid office at either San Jose City College or Evergreen Valley College.

TDX - Creating a Ticket in the ITSS Help Desk Portal

All faculty, staff and students can submit tickets. Available services can be found in the service catalog. Use the Service Catalog to submit a ticket to get help with technical issues, request new access, permissions or request a change to a current system.