Student Help Center

You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, Library, Office 365 support, Self-Service
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support, printing

Categories (5)

Learning Tools: Canvas

Articles and information pertaining:
• Canvas (access, cross listing, Turnitin, Respondus, Zoom integration)
• Library (live chat, resources)
Expand

Wireless & Devices

Articles and information pertaining to wireless campus networks.
• Wireless (campus Wi Fi, guest Wi Fi rules)
• Chromebook, laptop, hotspot support
• Printing (EVC printing, troubleshooting)

Our guest Wi-Fi is accessible from 6:30 AM to 11:30 PM daily. Each Wi-Fi session lasts for a maximum of 4 hours. You may need to re-connect to the network every 4 hours to maintain your connection.
Expand

Accounts & Access

Articles and information pertaining:
• Single Sign On & Password Recovery (critical first step)
• Multi Factor Authentication (MFA)
• Office 365 login & email
• Self Service (registration, password reset)
Expand

Student Services

Articles and information pertaining to Student Services.
Expand

Communication & Email

Articles and information pertaining:

(Adobe, zoom)
• Microsoft quarantine emails
• Outlook/Office 365 basics
Expand

Articles (1)

1 Student SSO & Password Guide: PLEASE READ

The San Jose Evergreen Community College District is rolling out a new Single Sign On Portal platform as well as requiring the use of Multifactor Authentication for everyone.
The current Single Sign On Portal will be replaced by the Microsoft Apps portal and you will need to verify and/or update your user details by following these instructions.