Student Help Center

You will find a collection of Knowledge Base articles helpful to new and existing students here:
Canvas, Library, Office 365 support, Self-Service
Student Network Account Registration and Password Reset
Wireless and Classroom/Lab support
Chromebook, laptop, hotpots support, printing

Categories (5)

Learning Tools: Canvas

Articles and information pertaining:
Beginner's manual for students, easy setup, basic navigation
Contact info for tech help, student support, faculty support
Required browser for secure tests, quiz security, anti-cheat too
Online chat with librarians, research help, SJCC and EVC support
Access to free online tutors, 24/7 study help, virtual learning
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Wireless & Devices

Articles and information pertaining to wireless campus networks:
Setup for Android, iOS, PC, and Mac, campus network access, guest rules
EVC student print portal, troubleshooting, campus printing services
Microsoft Authenticator setup, Google Authenticator app, account protection
Dell laptop starting guide, Chromebook support, Wi-Fi calling features

Our guest Wi-Fi is accessible from 6:30 AM to 11:30 PM daily. Each Wi-Fi session lasts for a maximum of 4 hours. You may need to re-connect to the network every 4 hours to maintain your connection.
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Accounts & Access

Articles and information pertaining:
Instructions for the new Microsoft Apps portal transition, account verification, and password reset steps.
Setup guides for required security verification methods and FAQs for troubleshooting access.
Logging into student email accounts and using the Microsoft 365 productivity suite.
Accessing registration tools, updating personal details like pronouns, and paying tuition or account balances.
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Student Services

Articles and information pertaining to Student Services.
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Communication & Email

Articles and information pertaining:
How to join a meeting using just your web browser if the app isn't working.
Steps for all students and staff to submit a ticket for tech help or account access.
Information on how to use Adobe Creative Cloud on campus or buy it for your own computer.
Tips for using Outlook, managing your inbox, and finding "quarantined" emails.
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Articles (1)

1 Student SSO & Password Guide: PLEASE READ

The San Jose Evergreen Community College District is rolling out a new Single Sign On Portal platform as well as requiring the use of Multifactor Authentication for everyone.
The current Single Sign On Portal will be replaced by the Microsoft Apps portal and you will need to verify and/or update your user details by following these instructions.