The KB Articles below address how to change a network/email password and how to update the new password into the various clients/devices used.

There is a prefix (1_) number to each article, the number signifies the order in which a password change and subsequent updates (Outlook apps, etc.) should be performed to minimize account lockouts that may occur should you not be able to update the clients/devices used to access resources such as email.

Please review each article that pertains to you and be prepared before initiating a network/email password change.

Articles (10)

Pinned Article 1 Single Sign-On and Password Recovery

The recently introduced Microsoft portal streamlines access to various SJECCD services by allowing users to utilize their username and password across multiple services without the need for repeated credential entry. The provided instructions detail the process of resetting your password within this new portal.

Pinned Article How to manage Microsoft Quarantine Emails

Directions on how to manage Microsoft quarantined emails.

Pinned Article Resolving Network Locked Accounts

This is to help troubleshoot instances involving locked user network accounts.

1_How to change network/email password

How to change network/email password using https://sso.sjeccd.edu

2_Update Outlook app and default mail app for Android & iOS with new password

Update password on Outlook and default mail apps on Android and iOS devices.

4_Update computer cached password with new password on a Windows computer

Update domain account cached password with new password on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

5_Remove Windows credential from Credential Manager on a Windows computer

Remove Windows Credential from Credential Manager on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

6_Update Outlook and Mail client on a Mac computer

Update Outlook and Mail clients on a Mac computer.

7_Update Outlook client (and Teams) with new password on Windows computer

To update Outlook client and other Office apps like Teams with new password on a Windows computer.