The KB Articles below address how to change a network/email password and how to update the new password into the various clients/devices used.

There is a prefix (1_) number to each article, the number signifies the order in which a password change and subsequent updates (Outlook apps, etc.) should be performed to minimize account lockouts that may occur should you not be able to update the clients/devices used to access resources such as email.

Please review each article that pertains to you and be prepared before initiating a network/email password change.

Articles (8)

1_How to change network/email password

How to change network/email password using https://sso.sjeccd.edu

2_Update Outlook app and default mail app for Android & iOS with new password

Update password on Outlook and default mail apps on Android and iOS devices.

3_Update VPN client with new password on a Mac computer

To update vpn client password on a Mac computer.

3_Update VPN client with new password on a Windows computer

To update vpn client password on a Windows computer

4_Update computer cached password with new password on a Windows computer

Update domain account cached password with new password on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

5_Remove Windows credential from Credential Manager on a Windows computer

Remove Windows Credential from Credential Manager on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

6_Update Outlook and Mail client on a Mac computer

Update Outlook and Mail clients on a Mac computer.

6_Update Outlook client (and Teams) with new password on Windows computer

To update Outlook client and other Office apps like Teams with new password on a Windows computer.