My Recently Visited Services

Request a printer/scanner quote from ITSS/CTSS.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

To keep track of mail that is sent out to CALMail.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

The Account/Security Request is used to notify ITSS of impending international travel.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Request support if having logging issues in MyApps (SSO) site.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

Request for access or removal of access for computer and network resources.