My Recently Visited Services
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
The Account/Security Request is used to notify ITSS of impending international travel.
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
ITSS provides operational reports that can be download into Excel in support of department operations.
Request support if having logging issues in MyApps (SSO) site.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Request for support or repair of existing printer or scanner.
Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.