My Recently Visited Services

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Technology support for special events and meetings.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for access or removal of access for computer and network resources.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

The initial VP approval for a project proposal.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request for support or repair of existing printer or scanner.

Request for setup/configuration of new phone and voicemail.

Request support if having logging issues in MyApps (SSO) site.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

To keep track of mail that is sent out to CALMail.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

The Account/Security Request is used to notify ITSS of impending international travel.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.