My Recently Visited Services

To keep track of mail that is sent out to CALMail.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

This service allows students to submit a ticket when having trouble with sign-in or account has not been created yet.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request for access or removal of access for computer and network resources.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request support to install, upgrade or remove computer software.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request support if having logging issues in MyApps (SSO) site.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

The Account/Security Request is used to notify ITSS of impending international travel.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Grounds Request for EVC and SJCC Campus.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Technology support for special events and meetings.