My Recently Visited Services

Request for support or repair of existing printer or scanner.


This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.


Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.


Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.


Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.


The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.


For print and copy services, please visit the Reprographics site at: http://printshop.sjeccd.edu


Request support to unlock account and change or reset password to your computer login id and MyApps (SSO) site.


Request for setup/configuration of new phone and voicemail.


**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.


Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.


To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)


Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses.


Request Live Scan from District Police.


Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.


Request support to install, upgrade or remove computer software.


Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.


The initial VP approval for a project proposal.


Request for access or removal of access for computer and network resources.


Request a printer/scanner quote from ITSS/CTSS.


Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.


Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.


Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).


Technology support for special events and meetings.