My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

The Account/Security Request is used to notify ITSS of impending international travel.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.

ITSS provides operational reports that can be download into Excel in support of department operations.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Internal only.

Request Live Scan from District Police.

Request for access of Colleague resources.

Request for setup/configuration of new phone and voicemail.

Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties

To keep track of mail that is sent out to CALMail.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

Request support if having logging issues in MyApps (SSO) site.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request for access or removal of access for computer and network resources.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Request for support or repair of existing printer or scanner.

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.