My Recently Visited Services
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Request for access or removal of access for computer and network resources.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
The Account/Security Request is used to notify ITSS of impending international travel.
Request support to install, upgrade or remove computer software.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request for support or repair of existing printer or scanner.
Technology support for special events and meetings.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
ITSS provides operational reports that can be download into Excel in support of department operations.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.