My Recently Visited Services

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Grounds Request for EVC and SJCC Campus.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

The Account/Security Request is used to notify ITSS of impending international travel.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

To keep track of mail that is sent out to CALMail.

Request support to install, upgrade or remove computer software.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Please complete this form. Should you have any questions, please contact the Marketing & Public Relations office.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.