My Recently Visited Services

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

The Account/Security Request is used to notify ITSS of impending international travel.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Grounds Request for EVC and SJCC Campus.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Technology support for special events and meetings.

Internal only.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Request for access of Colleague resources.

To keep track of mail that is sent out to CALMail.