Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
Request for access or removal of access for computer and network resources.
To be used only by students to request support for accessing Office 365, Canvas, MyWeb, Library and Password Reset.
Custodial Request for SJCC Campus only.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Request an account for VPN (primarily for employees).
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).
Request an account for a new user (primarily for SJECCD new employees only).
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Request for setup/configuration of new phone and voicemail.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, Sharepoint, Canvas, etc.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner.
The Campus Check-in Form must be completed each day upon arriving to work on-campus. When you submit this form, the following information will also be provided: Login name, email address, date, time. This form will also log the date and time that it is submitted.
During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
ITSS provides operational reports that can be download into Excel in support of department operations.
Project Proposal - Your idea has been thoroughly vetted with all stakeholders and now you're ready to put in a formal request for District ITSS support.
Project Idea - Begin dialog with District ITSS about your project idea, ideally, before talking to vendors.
Technology support for special events and meetings.