My Recently Visited Services
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Request support if having logging issues in MyApps (SSO) site.
Technology support for special events and meetings.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Request for setup/configuration of new phone and voicemail.
Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.
Request for access or removal of access for computer and network resources.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
The Account/Security Request is used to notify ITSS of impending international travel.
Request for support or repair of existing printer or scanner.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)