My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request support if having logging issues in MyApps (SSO) site.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

The Account/Security Request is used to notify ITSS of impending international travel.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Request for access of Colleague resources.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Request for technology hardware and software quotes.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request support to install, upgrade or remove computer software.

Technology support for special events and meetings.

Request for setup/configuration of new phone and voicemail.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.