My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

To keep track of mail that is sent out to CALMail.

Technology support for special events and meetings.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

The Account/Security Request is used to notify ITSS of impending international travel.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Grounds Request for EVC and SJCC Campus.

Request Live Scan from District Police.

Request for new YubiKey request only (primarily for employees)

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Request support if having logging issues in MyApps (SSO) site.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.