Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
To be used only by students to request support for accessing Office 365, Canvas, MyWeb, Library, MyHealth and Password Reset.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, MyHealth, Sharepoint, Canvas, etc.
Request an account for a new user (primarily for SJECCD new employees only).
Custodial Request for District Office and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Request support to install, upgrade or remove computer software.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request for setup/configuration of new phone and voicemail.
Request for access or removal of access for computer and network resources.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Request for technology hardware and software quotes.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Technology support for special events and meetings.
Request for support or repair of existing printer or scanner.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department