To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Request for setup/configuration of new phone and voicemail.
Request an account for a new user (primarily for SJECCD new employees only).
Request support to install, upgrade or remove computer software.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
Request for technology hardware and software quotes.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Custodial Request for District Office and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, MyHealth, Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Request for access or removal of access for computer and network resources.
Request for support or repair of existing printer or scanner.
Request a printer/scanner quote from ITSS/CTSS.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.