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Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, MyHealth, Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).

Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties

Custodial Request for District Office and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

Technology support for special events and meetings.

Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department

Request for technology hardware and software quotes.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.