Approval is required to gain access to SJCC Campus facility during shelter-in-place for any OPERATIONAL NEED.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
To be used only by students to request support for accessing Office 365, Canvas, MyWeb, Library and Password Reset.
Request for access or removal of access for computer and network resources.
Request an account for a new user (primarily for SJECCD new employees only).
Custodial Request for SJCC Campus only.Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
ITSS provides operational reports that can be download into Excel in support of department operations.
Request support to install, upgrade or remove computer software.
Research and Report request(s) pertaining to SJCC campus.RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, Sharepoint, Canvas, etc.
Grounds Request for SJCC Campus only.Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Research and Report request(s) pertaining to EVC campus.RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
Request graphic designs.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Technology support for special events and meetings.
Request for support or repair of existing printer or scanner.