To be used only by students to request support for accessing Office 365, Canvas, MyWeb, Library and Password Reset.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, Sharepoint, Canvas, etc.
Request an account for a new user (primarily for SJECCD new employees only).
Request support to install, upgrade or remove computer software.
Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner.
Custodial Request for SJCC Campus only.Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.
Research and Report request(s) pertaining to EVC campus.RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request for support or repair of existing printer or scanner.
ITSS provides operational reports that can be download into Excel in support of department operations.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request an account for VPN (primarily for employees).
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
Research and Report request(s) pertaining to SJCC campus.RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request for access or removal of access for computer and network resources.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
The Campus Check-in Form must be completed each day upon arriving to work on-campus. When you submit this form, the following information will also be provided: Login name, email address, date, time. This form will also log the date and time that it is submitted.
Request graphic designs.
Request a printer/scanner quote from ITSS/CTSS.
Request for technology hardware and software quotes.