Having trouble accessing Self-Service?

Having trouble accessing Self-Service? Find instructions here or in the Files section (bottom right).: Having trouble accessing Self-Service?

1. Verify Password Prompt: Upon attempting to log in, ensure that the page prompts you to enter your password. If not, consider using a different browser or opening an incognito/private session. Refer to the image below for guidance.


2. Opt for "I Can't Use My..." Option: On the subsequent screen, though its appearance may vary slightly, look for a link resembling "I can't use my Microsoft Authenticator app right now" or similar. Regardless of your default method, you might wish to utilize alternative methods. Refer to the image below for clarification.


3. Click on this link to view all available authentication methods. Opt for an alternative method such as receiving a verification code via text or call. Refer to the image below for further guidance. This action will initiate a standard login procedure with Multi-Factor Authentication (MFA), thereby meeting the requirements for self-service access.


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Article ID: 158354
Wed 4/10/24 11:05 PM
Wed 4/10/24 11:47 PM