Locked Network Account Troubleshooting
If your account keeps getting locked, it’s usually because one of your devices (like a laptop or phone) is trying to connect to campus Wi-Fi or email with the wrong username or password. When this happens repeatedly, your account becomes locked.
If you’ve already updated your password but the issue continues, check the following:
a) Make sure your new credentials are entered correctly on all devices connected to SJECCD Wi-Fi or email.
b) On mobile devices, update or remove and re-add your SJECCD account, and clear any saved passwords in the browser.
c) If you connect to EVC or SJCC Wi-Fi, forget the old network and reconnect using your new password.
d) If you use Outlook on a home computer, reconfigure it with your current password.
e) Clear your browser cache, cookies, and saved passwords to remove old credentials.
f) Check for stored credentials (especially on Windows devices) in the Credential Manager and delete any old entries:
How to Delete Stored Passwords in Windows.
Until all incorrect credentials are removed, your account may keep locking.
If you need help, please contact the ITSS Help Desk: https://services.sjeccd.edu/TDClient/1862/Portal/Home/?ToUrl=