1. Upon a Key Request submission, an email will be sent to management: https://services.sjeccd.edu/TDClient/1862/Portal/Requests/ServiceCatalog?CategoryID=13563
2. To approve/deny request, click on the Key Request Approval link in the email notification. It will redirect to the https://services.sjeccd.edu ticketing portal and require authentication via SJECCD Secure Login (SSO).
(If you are having trouble logging in, contact ITSS Help Desk: https://services.sjeccd.edu/TDClient/1862/Portal/Home/ )
3. Otherwise, click on the green Approval or red Reject button
4. Enter a message into the Comments box, then click on the Save button.
5. The next page indicates that approval/rejection has been given – History section will show Approved/Rejected.
If approved, it will indicate in the status and history section.
If rejected, it will show as indicated in Status and History section:
6. At this point, the approval/rejection process has completed. You may log out by clicking on your name in the top right corner of the browser and select Sign Out.