A quick-reference guide to district software, phones, VPN access, printing, campus support, and helpful external links.
District Software Accounts, apps & everyday tools
| ITSS Help Desk Portal
IT service requests and knowledge base for all students and employees. Request VPN access, or help with anything on this page.
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Canvas
Online learning management system for students and faculty to access online courses. See Canvas Support.
Canvas Student — free mobile app for students to access their courses in Canvas.
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| Mitel Connect
Soft phone on a computer. Request through the ITSS Help Desk. VPN required
Mitel Mobility — mobile app version. Guides: iOS / Android. Request through the ITSS Help Desk.
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Remote Desktop
Employee access to office computer, by request. VPN required
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| Microsoft Apps & Account Access
Single sign-on dashboard for authenticated applications and password reset. Includes Adobe Creative Cloud, Self Service, Square 9, WebUI, and more.
Microsoft Office 365 — install on up to 5 PCs/Macs, 5 tablets, 5 phones.
Multi-Factor Authentication (MFA) — guide for setting up MFA on the SJECCD Secure Login portal.
Zoom — log in at sso.sjeccd.edu. See tutorials and tips for home video calls.
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Phones District Phones
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Access VPN Access
For offsite district/college-owned computers. Requires manager request via the ITSS Help Desk. • Requires an encrypted hard drive and compliance with security/privacy policy
• Needed for Colleague WebUI, Mitel Connect, Network Shares, Remote Desktop, or offsite printing
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Print Reprographics
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Campus CTSS Support
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External External Resources
| Stay Enrolled
Resources to support community colleges and students working in a whole new way — online only.
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CCC Vision Resource Center
All California Community College faculty, staff, administrators, and trustees can sign up for an account to access learning content and systemwide communities.
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| Sophos Antivirus
Sophos Home version available at no cost from the Sophos website.
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