Technology Resources

Information Technology Services and Support (ITSS) strives to provide students, faculty and staff with the resources, tools, and support to be successful at San Jose Evergreen Community College District. Below, you will find links to some of the more commonly accessed IT resources and information.

DISTRICT SOFTWARE  

• ITSS Help Desk Portal - IT service requests and knowledge base for all students and employees. If needed, go to the ITSS Help Desk Portal to request VPN access for use on a college/district computer, Azure Virtual Desktop (if college/district computer not available), or assistance with any of the resources on this page.
• Adobe Creative Cloud - Includes Acrobat Pro, Adobe Scan, Adobe Sign, Photoshop, and much more.
• Azure Desktop as a Service - Online cloud computer to access district resources. This service is available for employees without access to a district/college computer (if needed).
• Canvas - Online learning management system for students and faculty to access online courses.
• Canvas Student - Free mobile application for students to access courses in Canvas.
• CROA - Data Warehouse Business Intelligence (requires district/college computer and VPN).
• Ellucian Go - Free mobile application to access course schedules, maps, and college information.
• Microsoft Office 365 - For email and sharing documents (OneDrive), collaborating (SharePoint, Teams, OneNote), and more. You may install Office on up to 5 PCs or Macs, 5 tablets, and 5 smartphones. Office 365 Outlook access for SJECCD, SJCC, and, EVC. 
• Mitel Connect - Soft phone on a computer (requires district/college computer and VPN).  Request through the ITSS Help Desk.
• Mitel Mobility - An app that is downloaded to your mobile device iOS user guide and Android user guide.  Request through the ITSS Help Desk.
• Multi-Factor Authentication (MFA) - This is a guide for setting up Multi-Factor Authentication on the SJECCD Secure Login portal. 
• Remote Desktop - Employee access to office computer by request (requires district/college computer and VPN).
• Self Service - Access student and employee resources for class registration and business functions.
• SJECCD Secure Login - Single sign-on page for authenticated applications and password reset.
• SJECCD SharePoint Sites - SP Sites for district/college committees and workgroups. 
• SJECCD Zoom - Free Zoom Pro account from CCC Confer for conferencing, messaging, and content sharing with colleagues and students.   To initiate an account, simply log in at https://sso.sjeccd.edu. Check out these zoom tutorials and tips for home video calls. 
• Sophos Antivirus - Sophos home version available at no cost from Sophos website.
• Square 9 - Document imaging (requires district/college computer and VPN).
• WebUI - Organizational functions (requires district/college computer and VPN

DISTRICT PHONES

District Phone System Guides and Tutorials

VPN ACCESS

Virtual Private Network connection for offsite district/college owned computer by manager request through the ITSS Help Desk. 

• Send VPN account request to the ITSS Help Desk. Directions for VPN login. 
• Requires district/college owned computer with encrypted hard drive and compliance with information security and data privacy.
• VPN access is required for accessing Colleague WebUI, Mitel Connect, Network Shared Drives, CROA, Remote Desktop, or Printing from offsite.

REPROGRAPHICS

Reprographics Print and Copy Services

Online Print Requests

CTSS SUPPORT

EVC Campus Technology Support and Services (EVC CTSS)

SJCC Campus Technology Support and Services (SJCC CTSS)

EXTERNAL RESOURCES

• California Department of Education Access - Telecom and data companies extending discounted Internet access services. 
• StaySafeOnline - Reminders and resources for defending against online scams related to COVID-19.
• COVID-19 Screening Tool - This tool can help you understand what to do next about COVID-19. 
• Stay Enrolled - Resources to support individual community colleges and their students that are now working in a whole new way - online only.
• Zoom Security Issues - List of Zoom security issues and remediation status; maintained by the CCC Technology Center. 
• CCC COVID-19 Resources - CCC System resources and contracts for online and network services. 
• California Connects offers an exclusive offer for California Community Colleges mobile Internet.
• Use search engine to find "Internet Service Providers" and "mobile hotspots" for your location.
• CCC Vision Resource Center - All California Community College faculty, staff, administrators, and trustees can sign up for an account today to access the learning content and systemwide communities.