Summary
Information Technology Services and Support (ITSS) strives to provide students, faculty and staff with the resources, tools, and support to be successful at San Jose Evergreen Community College District. Below, you will find links to some of the more commonly accessed IT resources and information.
Body
A quick-reference guide to district software, phones, VPN access, printing, campus support, and helpful external links.
District Software Accounts, apps & everyday tools
| ITSS Help Desk Portal
IT service requests and knowledge base for all students and employees. Request VPN access, or help with anything on this page.
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Canvas
Online learning management system for students and faculty to access online courses. See Canvas Support.
Canvas Student — free mobile app for students to access their courses in Canvas.
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| Mitel Connect
Soft phone on a computer. Request through the ITSS Help Desk. VPN required
Mitel Mobility — mobile app version. Guides: iOS / Android. Request through the ITSS Help Desk.
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Remote Desktop
Employee access to office computer, by request. VPN required
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| Microsoft Apps & Account Access
Single sign-on dashboard for authenticated applications and password reset. Includes Adobe Creative Cloud, Self Service, Square 9, WebUI, and more.
Microsoft Office 365 — install on up to 5 PCs/Macs, 5 tablets, 5 phones.
Multi-Factor Authentication (MFA) — guide for setting up MFA on the SJECCD Secure Login portal.
Zoom — log in at sso.sjeccd.edu. See tutorials and tips for home video calls.
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Phones District Phones
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Access VPN Access
For offsite district/college-owned computers. Requires manager request via the ITSS Help Desk. • Requires an encrypted hard drive and compliance with security/privacy policy
• Needed for Colleague WebUI, Mitel Connect, Network Shares, Remote Desktop, or offsite printing
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Print Reprographics
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Campus CTSS Support
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External External Resources
| Stay Enrolled
Resources to support community colleges and students working in a whole new way — online only.
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CCC Vision Resource Center
All California Community College faculty, staff, administrators, and trustees can sign up for an account to access learning content and systemwide communities.
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| Sophos Antivirus
Sophos Home version available at no cost from the Sophos website.
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