Email, Accounts & Passwords

Guides for managing your email, user accounts, and passwords. Includes instructions for changing your network/email password, updating credentials across devices, Outlook setup, and multi-factor authentication.

Categories (4)

Office 365

Articles and information pertaining to Office 365 Outlook, My Apps.
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Outlook

Articles and information pertaining to Outlook.
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Mobile Devices

Articles and information pertaining to mobile devices (ipad, iphone, android).
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Multi-factor Authentication

Articles and information pertaining to Multi-Factor Authentication.
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Articles (10)

Pinned Article 1 Single Sign-On and Password Recovery

The recently introduced Microsoft portal streamlines access to various SJECCD services by allowing users to utilize their username and password across multiple services without the need for repeated credential entry. The provided instructions detail the process of resetting your password within this new portal.

Pinned Article External Email Forwarding Disabled

Effective March 1 2023, all methods to set up automatic forwarding to an EXTERNAL recipient will be blocked.

Pinned Article Release/Block/Permit Mimecast Emails

Directions to release, block, permit emails using Mimecast digest or portal.

Pinned Article Resolving Network Locked Accounts

This is to help troubleshoot instances involving locked user network accounts.

1_How to change network/email password

How to change network/email password using https://sso.sjeccd.edu

2_Update Mobile Mail Password

Update password on Outlook and default mail apps on Android and iOS devices.

4_Update Windows Cached Password

Update domain account cached password with new password on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

5_Remove Windows Credentials

Remove Windows Credential from Credential Manager on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)

6_Clear Credential Manager Entries

Update Outlook and Mail clients on a Mac computer.

7_Update Outlook/Teams Passwords (Windows)

To update Outlook client and other Office apps like Teams with new password on a Windows computer.