IT Request (no sign-in required)

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This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

We want to remind you of the best way to report any software, hardware, or classroom technology issues.

Please use the "IT Request (no sign-in required)" form only if you are unable to log in to submit a ticket for network account, email, or student account access problems. Using the correct form helps us streamline the support process and ensures you receive quicker assistance.

For faster resolution, use the dedicated Tech Support form: Tech Support Form. This form automatically assigns your request to the appropriate campus technician, ensuring your issue gets addressed promptly.

Please enter a brief description for your request:

Please enter in a brief description for your request. If necessary, please provide any additional pertinent information associated with your request in text area located towards the bottom of this form.

Select what you need assistance with:

used on the ITSS Help Desk 'Public (to receive ticket transfers from Public App)' form

Trouble with Sign-in (Password, Error - Username does not exist, Blocked/Locked/Disabled Account)

MyApps Issue (e. g., Email, Colleague, OneDrive)

Other Issue (e. g., MFA) - Describe below

Are you a Employee or Student?

Employee

Student

Student Username

Student ID

This is the Employee ID/Number from WebUI (Colleague).

Birth Date (Month and Day)

Zip code:

Phone Number

Please use the following format: (408) 274-7900. If you have a phone extension, use this format: (408) 274-7900, 1234.

Office Room Number

Student Required Information

[If your ticket request pertains to any of the following categories listed, then please type in this box and fill out the requested information. Incomplete answers may delay the process.]

MyApps Portal - Login Issues, Multifactor Authentication Verification (MFA / 2FA)
Categories: Reset Password, Unlock/Unblock Account, Update Email, MS Authenticator Issues, Change Phone Number

Due to security measures associated with servicing this type of request, we kindly ask that you provide the following additional information below:

1. Full name
2. Student ID and Username:
3. Birth Date (Month and Day):
4. Personal email:
5. Zip code:
6. Provide a valid phone number that we can reach you at:
7. Provide old and new phone number (if applicable):
8. What type help do you need? Please describe in detail or provide screenshots if necessary:

[If your ticket request pertains to any of the following categories listed, then please type in this box and fill out the requested information. Incomplete answers may delay the process.]

Provide any additional pertinent information associated with your request:

Due to security measures associated with servicing your request, we kindly ask that you provide the following additional information:
1. Student ID:
2. Username:
3. Verify: Birth (Month and Day)
4. Verify: personal email
5. Verify: Zip code
6. Provide old and new phone number: (if applicable)
7. What type help do you need?

Include any attachment(s) associated with your request:

File attachments associated with the ticket.

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Other Fields

Your name

Your email address

Your phone number

Verification Code