Please use the "IT Request (no sign-in required)" form only if you are unable to log in to submit a ticket for network account, email, or student account access problems.
Step 1. Sign in (top right of page) to the Help Desk portal.
In your browser, go to https://services.sjeccd.edu/TDClient
1. Enter Your Email Address:
Student email format example:
EVC Students: tivi7676378@stu.evc.edu SJCC Students: tivi7676378@stu.sjcc.edu
- "ti" is an example of the first 2 letters of your first name
- "vi" is an example of the first 2 letters of your last name
- ”7676378” is an example of your 7 digit-student ID
2. Enter Your Password:
- First-time users should click Unlock/Reset Password to verify their identity and enroll their account. After setup is complete, log in using your EVC or SJCC email address and click Login.
Step 2. Select the Service
- To create a ticket, pick one of these options in the left panel menu
Step 3. Create the Request Form and Submit
- After clicking on any request service, you’ll be directed to a different web page.
- Click “create request” on the left panel.
Step 4. Complete the Request Form and Submit:
-
Complete the request form, then click on Submit button at the bottom of the form to submit the request 
*This is just an example*
Once your form is submitted, you will see the line “Your request has been created successfully” and be given options to create another request, view the request just created or view all requests you have submitted.
Important Message
Single Sign-On for Students, go to: https://services.sjeccd.edu/TDClient/1862/Portal/KB/ArticleDet?ID=100227
For Staff/Faculty please use the dedicated Tech Support form: Tech Support Form for faster resolution. This form automatically assigns your request (i.e., software, hardware, printer) to the appropriate campus or district technician, ensuring your issue gets addressed promptly.