We have made it possible to access the Mimecast email filter directly through the SSO portal. If you were expecting an email and want to check if it was blocked, please click on the Mimecast icon in your SSO portal.
The instructions on how to release a blocked email can be found in the Files section at the bottom right, or you can click here: Release, Block, Permit Emails using Mimecast Digest or Portal
Before releasing an email, please be sure that you are expecting it and that it is not a spam email. Most spam emails are caught by the filter, so you do not need to take any action on those. If you are unsure about an email, please reach out to IT and we can advise you if it is safe to release.
In your Digest email, you will have a choice to release, block, or permit.
If you click on Release, the message will be removed from the hold queue and will be delivered to your Inbox ( provided it passes virus and attachment scanning). Future messages from the sender are still subject to spam check, virus scanning and attachment scanning.
If you click on Block, the message will be removed from the hold queue and will not be delivered to your Inbox. The sender's email address is added to your personal block list. Future messages from them are rejected and won't be delivered to your Inbox.
If you click on Permit, the message will be removed from the hold queue and will be delivered to your Inbox (provided it passes other email security policies such as virus and attachment scanning). Future messages will bypass the spam checks and are delivered to your Inbox, provided they pass virus and attachment scanning