My Recently Visited Services
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Request for access or removal of access for computer and network resources.
Request support to unlock account and change or reset password to your computer login id and MyApps (SSO) site.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request for support or repair of existing printer or scanner.
Technology support for special events and meetings.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Request support to install, upgrade or remove computer software.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Request for setup/configuration of new phone and voicemail.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
For print and copy services, please visit the Reprographics site at: http://printshop.sjeccd.edu