Services A-Z (40)
Information Technology / Hardware & Software
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, MyHealth, Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Information Technology / Hardware & Software
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Information Technology / Classroom & Computer Lab
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
Information Technology / Students
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).
Covid-19 Check-In
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Custodial, Grounds & Maintenance
Custodial Request for District Office and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.
Warehouse
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
Information Technology / Event
Information Technology / Event Technology Support
Technology support for special events and meetings.
Custodial, Grounds & Maintenance
Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department
Information Technology / Hardware & Software
Request for technology hardware and software quotes.
Information Technology / Hardware & Software
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Information Technology / Security Incident Reporting
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Information Technology / Hardware & Software
During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.
Information Technology / IT Request -No Login Required
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Institutional Effectiveness & Student Success (IESS)
ITSS provides operational reports that can be download into Excel in support of department operations.
Custodial, Grounds & Maintenance
Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).
Custodial, Grounds & Maintenance
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Information Technology / Network
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Information Technology / Phones & VoiceMail
Request for setup/configuration of new phone and voicemail.
Information Technology / Account Management
Request an account for a new user (primarily for SJECCD new employees only).
Information Technology / Students
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)
Information Technology / Other
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Information Technology / Account Management
Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.
Custodial, Grounds & Maintenance
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Information Technology / Phones & VoiceMail
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Information Technology / Reprographics
Information Technology / Printers & Scanners
Request a printer/scanner quote from ITSS/CTSS.
Information Technology / Printers & Scanners
Request for support or repair of existing printer or scanner.
ITSS PPM
Project Proposal - Your idea has been thoroughly vetted with all stakeholders and now you're ready to put in a formal request for District ITSS support.
ITSS PPM
The initial VP approval.
Institutional Effectiveness & Student Success (IESS)
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness & Student Success (IESS)
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness & Student Success (IESS)
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Information Technology / Account Management
Request for access or removal of access for computer and network resources.
Information Technology / Accounts & Access
Information Technology / Hardware & Software
Request support to install, upgrade or remove computer software.
Information Technology / Accounts & Access
Information Technology / Network
Request an account for VPN (primarily for employees).
Information Technology / Students
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.