Services A-Z (40)

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, MyHealth, Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses during shelter-in-place (COVID19).

Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties

Custodial Request for District Office and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

Technology support for special events and meetings.

Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department

Request for technology hardware and software quotes.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

During the Covid 19 and Social Distancing this is to request for technology hardware and software for working at home.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

ITSS provides operational reports that can be download into Excel in support of department operations.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request for setup/configuration of new phone and voicemail.

Request an account for a new user (primarily for SJECCD new employees only).

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

For print and copy services, please visit the Reprographics site at: http://printshop.sjeccd.edu

Request a printer/scanner quote from ITSS/CTSS.

Request for support or repair of existing printer or scanner.

Project Proposal - Your idea has been thoroughly vetted with all stakeholders and now you're ready to put in a formal request for District ITSS support.

The initial VP approval.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request for access or removal of access for computer and network resources.

Request support to install, upgrade or remove computer software.

Request an account for VPN (primarily for employees).

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.