Services A-Z (31)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Application Usability

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyWeb, Sharepoint, Canvas, etc.

C

Canvas External Applications Integration

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner.

Classroom & Computer Lab

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

Classroom and Computer Lab (Students)

Used for students to report IT issues associated with classrooms and computer labs located at the three campuses: EVC, SJCC and Milpitas Extension.

Custodial - for SJCC Campus only

Custodial Request for SJCC Campus only.
Custodial maintains and oversees cleaning and preparation for SJCC classrooms, offices, buildings, and restrooms.

E

Event

Event Technology Support

Technology support for special events and meetings.

G

Graphic Design

Request graphic designs.

Grounds - for SJCC campus only

Grounds Request for SJCC Campus only.
Grounds maintains the 60-acres of San Jose City College landscaping and functions of the Grounds Department

H

Hardware & Software Quote

Request for technology hardware and software quotes.

Hardware Support

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

I

ITSS Security

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

M

Maintenance

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

N

Network Connectivity

Request wired or wireless network access. Request VPN access. Report issues with Networking (Wired/Wireless) or VPN.

New Phone and Voicemail

Request for setup/configuration of new phone and voicemail.

New User Account

Request an account for a new user (primarily for new employees).

O

Office 365, Canvas, MyWeb and Password Reset

To be used only by students to request support for accessing Office 365, Canvas, MyWeb and Password Reset.

Other

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

P

Password Reset and Account Unlock

Request support to unlock account and change or reset password to your computer login id and application accounts such as: email, MyWeb, Canvas, WebUI, SSO and other applications.

Phone and Voicemail Issues

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Print and Copy

For print and copy services, please visit the Reprographics site at: http://printshop.sjeccd.edu

Printer and/or Scanner Quote

Request a printer/scanner quote from ITSS/CTSS.

Printer and/or Scanner Service Request

Request for support or repair of existing printer or scanner.

R

Research & Report Request(s) - DO

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

Research & Report Request(s) - EVC

Research and Report request(s) pertaining to EVC campus.

Research & Report Request(s) - SJCC

Research and Report request(s) pertaining to SJCC campus.

Resource Access and Removal

Request for access or removal of access for computer and network resources.

S

SharePoint

Software Support

Request support to install, upgrade or remove computer software.

T

TeamDynamix

W

Wireless (Wi-Fi)

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.