- Knowledge Base
- ITSS Help Desk
- Technology Resources (IT Toolkit)
Information Technology Services and Support (ITSS) strives to provide students, faculty and staff with the resources, tools, and support to be successful at San Jose Evergreen Community College District. Below, you will find links to some of the more commonly accessed IT resources and information.
- Knowledge Base
- ITSS Help Desk
- Printers & Scanners
- Knowledge Base
- ITSS Help Desk
- Printers & Scanners
- Knowledge Base
- ITSS Help Desk
- Printers & Scanners
- Knowledge Base
- ITSS Help Desk
- Change network/email password
Update domain account cached password with new password on a Windows computer. Currently, this pertains only to DO and EVC users. (SJCC may disregard this article.)
- Knowledge Base
- ITSS Help Desk
- Change network/email password
- Knowledge Base
- ITSS Help Desk
- Canvas for Instructors
Contact Support Information for FlipGrid, Labster, PlayPosit, Respondus video
- Knowledge Base
- ITSS Help Desk
- Students
Evergreen Valley College and San Jose City College are providing Microsoft Office 365 to every student free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more available for online use to best prepare you for class. As long as you are a student and the program continues, you will be able to use this software for free.
- Knowledge Base
- ITSS Help Desk
- Students
To access your Office 365 account, go to the SJECCD SECURE LOGIN site at
https://sso.sjeccd.edu. If you have never logged in, select the button on the bottom right, “Unlock/Reset Password” to setup your account and select a password. After you have logged in, you will see an icon for accessing EVC/SJCC Office 365.
- Knowledge Base
- ITSS Help Desk
- Students
- Wireless Campus Networks
Directions for connecting to the SJCC Student wireless network using a Windows 10 computer.
- Knowledge Base
- ITSS Help Desk
- Students
- Wireless Campus Networks
Directions for connecting to the EVC Student wireless network using a Mac computer.
- Knowledge Base
- ITSS Help Desk
- Students
- Wireless Campus Networks
Directions for connecting to the SJCC student wireless network using a Mac computer.
- Knowledge Base
- ITSS Help Desk
- Students
- Wireless Campus Networks
Directions for connecting to the EVC Student wireless network using a Windows 10 computer.
- Knowledge Base
- ITSS Help Desk
- Students
- Canvas
LockDown Browser is a locked browser for use with quizzes in Canvas. If a Canvas quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser.
- Knowledge Base
- ITSS Help Desk
- Canvas for Instructors
LockDown Browser is a custom browser that locks down the testing environment in Canvas. When students use LockDown Browser to access a quiz, they are unable to print, copy, visit other websites, access other applications, or close a quiz until it is submitted for grading.
- Knowledge Base
- ITSS Help Desk
- Students
- Canvas
This is a link to the Canvas Support Student portal at EVC and SJCC.
- Knowledge Base
- ITSS Help Desk
- Canvas for Instructors
The links in this article provide some basic Canvas information and how to start using Canvas as an instructor.
- Knowledge Base
- ITSS Help Desk
- Software Support
- Self-Service
All hourly and student employees will be completing timesheets via Self Service (formerly MyWeb).
- Knowledge Base
- ITSS Help Desk
- Software Support
- Self-Service
Self-Service is a modern and robust online tool for EVC/SJCC Faculty to perform the majority of their essential college tasks all in one place, such as viewing section rosters, viewing section wait list, granting add authorization and more.
- Knowledge Base
- ITSS Help Desk
- Network
Directions for upgrading FortiClient VPN.
- Knowledge Base
- ITSS Help Desk
- Network
The use of the FortiClient VPN allows staff to connect securely so data remains safe in transit between their computer and the VPN firewall. VPN client needs to be installed on a college/district owned computer.
- Knowledge Base
- ITSS Help Desk
- Check for Phishing or Spam Emails
- Year 2022
- Knowledge Base
- ITSS Help Desk
- Check for Phishing or Spam Emails
- Year 2022
- Knowledge Base
- ITSS Help Desk
- Check for Phishing or Spam Emails
- Year 2022
- Knowledge Base
- ITSS Help Desk
- Students
- Self-Service (formerly MyWeb)
How to change chosen or preferred name, pronouns and email in Self-Service.