How to Reset or Transfer Microsoft Authenticator

This article outlines how to reconnect or transfer your Microsoft Authenticator account when using a new device or if you've lost access.

If you got a new phone or lost access:

1. Go to the login page
2. Click “Can’t access your authenticator?”
3. Verify your identity
4. Download Microsoft Authenticator on your new phone
5. Scan the QR code to reconnect your account

If you can’t get in, ask IT help desk to reset your MFA.