Summary
This article provides a brief, step-by-step guide for users experiencing login errors with eLumen through the Myapps portal. The solution involves a simple three-step process: signing out of Myapps, logging back in (completing MFA), and then waiting a moment before clicking the eLumen icon to ensure the connection is fully re-established.
Body
If you encounter an error when logging into eLumen (as shown in the screenshot below), follow these steps for a quick resolution:
- Sign Out of Myapps:
- Click on your profile picture in the upper-right corner of the Myapps portal.
- Select "Sign Out."
- Log Back In (Perform MFA):
- Log back into the Myapps portal. You will be prompted to complete Multi-Factor Authentication (MFA) again.
- Wait Before Clicking eLumen:
- Once you're successfully logged back into the portal, wait a second or two before clicking on the eLumen icon. This brief pause (though optional, it's recommended) often allows the connection to fully re-establish.
You should now be able to access eLumen without issues.
