My Recently Visited Services

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

To keep track of mail that is sent out to CALMail.

Grounds Request for EVC and SJCC Campus.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

ITSS provides operational reports that can be download into Excel in support of department operations.

Request for access or removal of access for computer and network resources.

Request for new YubiKey request only (primarily for employees)

Request support to install, upgrade or remove computer software.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request a printer/scanner quote from ITSS/CTSS.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Request for setup/configuration of new phone and voicemail.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Please complete this form. Should you have any questions, please contact the Marketing & Public Relations office.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)