My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

To keep track of mail that is sent out to CALMail.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Request for access or removal of access for computer and network resources.

The Account/Security Request is used to notify ITSS of impending international travel.

Request for new YubiKey request only (primarily for employees)

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Internal only.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request support if having logging issues in MyApps (SSO) site.

Request support to install, upgrade or remove computer software.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

The initial VP approval for a project proposal.

Request for support or repair of existing printer or scanner.

Request a printer/scanner quote from ITSS/CTSS.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.