My Recently Visited Services
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request for access or removal of access for computer and network resources.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
The Account/Security Request is used to notify ITSS of impending international travel.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Request support to install, upgrade or remove computer software.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Technology support for special events and meetings.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Request support if having logging issues in MyApps (SSO) site.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.