My Recently Visited Services
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request for access or removal of access for computer and network resources.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request support to install, upgrade or remove computer software.
Request support if having logging issues in MyApps (SSO) site.
ITSS provides operational reports that can be download into Excel in support of department operations.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request for support or repair of existing printer or scanner.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Request for setup/configuration of new phone and voicemail.