My Recently Visited Services
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request support if having logging issues in MyApps (SSO) site.
Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Request for access or removal of access for computer and network resources.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request support to install, upgrade or remove computer software.
The Account/Security Request is used to notify ITSS of impending international travel.
The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.
Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.
Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
ITSS provides operational reports that can be download into Excel in support of department operations.