My Recently Visited Services
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
The Account/Security Request is used to notify ITSS of impending international travel.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Request for support or repair of existing printer or scanner.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
ITSS provides operational reports that can be download into Excel in support of department operations.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request for access or removal of access for computer and network resources.
Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Request support if having logging issues in MyApps (SSO) site.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
Request support to install, upgrade or remove computer software.
The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.