My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

ITSS provides operational reports that can be download into Excel in support of department operations.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

Request for access or removal of access for computer and network resources.

Request a printer/scanner quote from ITSS/CTSS.

Request for access of Colleague resources.

Technology support for special events and meetings.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Grounds Request for EVC and SJCC Campus.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

The Account/Security Request is used to notify ITSS of impending international travel.