My Recently Visited Services
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request support to install, upgrade or remove computer software.
ITSS provides operational reports that can be download into Excel in support of department operations.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Request for access or removal of access for computer and network resources.
The Account/Security Request is used to notify ITSS of impending international travel.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Request support if having logging issues in MyApps (SSO) site.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.