My Recently Visited Services
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request support to install, upgrade or remove computer software.
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
The Account/Security Request is used to notify ITSS of impending international travel.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Technology support for special events and meetings.
Request support if having logging issues in MyApps (SSO) site.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
ITSS provides operational reports that can be download into Excel in support of department operations.
Request for access or removal of access for computer and network resources.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Request for support or repair of existing printer or scanner.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/