My Recently Visited Services

The Account/Security Request is used to notify ITSS of impending international travel.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Request support if having logging issues in MyApps (SSO) site.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Request for access or removal of access for computer and network resources.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for new YubiKey request only (primarily for employees)

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Request support to install, upgrade or remove computer software.

Internal only.

Request for support or repair of existing printer or scanner.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

The initial VP approval for a project proposal.

Request a printer/scanner quote from ITSS/CTSS.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.