My Recently Visited Services
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
ITSS provides operational reports that can be download into Excel in support of department operations.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Request support if having logging issues in MyApps (SSO) site.
Request for access or removal of access for computer and network resources.
Request for setup/configuration of new phone and voicemail.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request support to install, upgrade or remove computer software.