My Recently Visited Services

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

Request for access or removal of access for computer and network resources.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

The Account/Security Request is used to notify ITSS of impending international travel.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

To keep track of mail that is sent out to CALMail.

Request support if having logging issues in MyApps (SSO) site.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Please complete this form. Should you have any questions, please contact the Marketing & Public Relations office.

Request for new YubiKey request only (primarily for employees)

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.

Grounds Request for EVC and SJCC Campus.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.