My Recently Visited Services

The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request support if having logging issues in MyApps (SSO) site.

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Technology support for special events and meetings.

For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

To keep track of mail that is sent out to CALMail.

The Account/Security Request is used to notify ITSS of impending international travel.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

Request for access or removal of access for computer and network resources.

The initial VP approval for a project proposal.

Request for support or repair of existing printer or scanner.

Request for setup/configuration of new phone and voicemail.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.