My Recently Visited Services
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Request for access or removal of access for computer and network resources.
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
ITSS provides operational reports that can be download into Excel in support of department operations.
The Account/Security Request is used to notify ITSS of impending international travel.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Request support to install, upgrade or remove computer software.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request for setup/configuration of new phone and voicemail.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.