My Recently Visited Services
This service allows students to submit a ticket when having trouble with sign-in or account has not been created yet.
The Account/Security Request is used to notify ITSS of impending international travel.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request for access of Insights or Colleague resources.
Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.
Request for access or removal of access for computer and network resources.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request for support or repair of existing printer or scanner.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Request support to install, upgrade or remove computer software.