My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

The Account/Security Request is used to notify ITSS of impending international travel.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request for access or removal of access for computer and network resources.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

To use the ticket to report issues if there are broken links and other errors or problems on the new website.

Request for access of Colleague resources.

Internal only.

Request for setup/configuration of new phone and voicemail.

ITSS provides operational reports that can be download into Excel in support of department operations.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for technology hardware and software quotes.

To keep track of mail that is sent out to CALMail.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.