My Recently Visited Services
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
Request support to install, upgrade or remove computer software.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Request for access or removal of access for computer and network resources.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request support if having logging issues in MyApps (SSO) site.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)