My Recently Visited Services
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
Request support if having logging issues in MyApps (SSO) site.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request support to install, upgrade or remove computer software.
Request for access or removal of access for computer and network resources.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.
Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.
The SJCC Marquee is not responding to updates and we receive a message that is in the included screenshot.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Request for setup/configuration of new phone and voicemail.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.
Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.