My Recently Visited Services
ITSS provides operational reports that can be download into Excel in support of department operations.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Request for setup/configuration of new phone and voicemail.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
Request for support or repair of existing printer or scanner.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
The Account/Security Request is used to notify ITSS of impending international travel.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)
Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.
Request support if having logging issues in MyApps (SSO) site.
Acknowledge Covid-19 Health Check prior to entering EVC/SJCC/SJECCD facilties
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.