My Recently Visited Services

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request for access or removal of access for computer and network resources.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

The Account/Security Request is used to notify ITSS of impending international travel.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.

Request for new VPN access only (primarily for employees).

If you are having issues using the VPN client, please use Network Connectivity below instead.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

Grounds Request for EVC and SJCC Campus.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

Request support to install, upgrade or remove computer software.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

The initial VP approval for a project proposal.

Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

To keep track of mail that is sent out to CALMail.

Request support if having logging issues in MyApps (SSO) site.