My Recently Visited Services

To keep track of mail that is sent out to CALMail.

Request support if having logging issues in MyApps (SSO) site.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Request support to install, upgrade or remove computer software.

The Account/Security Request is used to notify ITSS of impending international travel.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Request for access or removal of access for computer and network resources.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

Request for new YubiKey request only (primarily for employees)

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

Use this service request to process Change Orders to existing BPOs. Ensure you have sufficient budget to support your change order. All supporting documentation must be attached to this request such as revised Quotes, Contracts, and Contract Revision Forms if applicable. Requests with insufficient documentation will not be processed.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Research and Report request(s) pertaining to EVC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request for setup/configuration of new phone and voicemail.

Request for access of Colleague resources.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.