My Recently Visited Services

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

To keep track of mail that is sent out to CALMail.

Request for technology hardware and software quotes.

The purpose of this form is to provide prompt, equitable, and if desired, an anonymous means of reporting safety or health hazard concerns. Any student, employee, or member of the public can utilize this form to notify the District of their concern. All complaints will be routed to the correct office and investigated within a timely matter.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

Request for access or removal of access for computer and network resources.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Request support if having logging issues in MyApps (SSO) site.

Request support to install, upgrade or remove computer software.

Request for setup/configuration of new phone and voicemail.

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

Request for access of Insights or Colleague resources.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

The Account/Security Request is used to notify ITSS of impending international travel.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

Request functional support for district/college applications such as, Canvas, Email/Office 365, Self Service, Sharepoint, WebUI, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)

Use this service request to review HECVATs from Information and Communication Technology (ICT) Vendors. Attach the vendor’s completed HECVAT to this request.
WHAT PRODUCTS ARE CONSIDERED ICT? Examples of ICT include, but are not limited to, computers, information kiosks, transaction machines, telecommunications equipment, multi-function office machines, software, websites, and electronic documents.

This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.