My Recently Visited Services
Request for setup/configuration of new phone and voicemail.
Request support to unlock account and change or reset password to your computer login id and MyApps (SSO) site.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service (formerly MyWeb)
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
Used for students to report IT issues associated with classrooms, computer labs located at the three campuses: EVC, SJCC and Milpitas Extension and technology hardware loaned from the respective campuses.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.
Research and Report request(s) pertaining to SJCC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).
ITSS provides operational reports that can be download into Excel in support of department operations.
Use this service request to process BPO Renewals for services and supplies. Ensure you have sufficient budget to support your renewal. All supporting documentation must be attached to this request such as Quotes, Contracts, Insurance, etc. Requests with insufficient documentation will not be processed.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Custodial set up facilities for non-classroom activities that enrich the college experience for our students, including student activities, board meetings, career fairs.
Request for access or removal of access for computer and network resources.
Request for support or repair of existing printer or scanner.
Request support to install, upgrade or remove computer software.
Report Security Incidents (e.g. phishing, inappropriate use of confidential information)