My Recently Visited Services

To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.

For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/

To keep track of mail that is sent out to CALMail.

Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.

This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.

The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.

Custodial Request for District Office, EVC and SJCC Campus.
Custodial maintains and oversees cleaning and preparation for EVC and SJCC classrooms, offices, buildings, and restrooms.

For SJCC campus only.
Request for personal protective equipment (PPE) such as gloves, face masks, hand sanitizers and sanitized wipes.

Request support for technology related issues in a classroom or computer lab: AV (audio-visual), Computer, LCD Monitor, Projector, Projector Screen, Audio (sound), AV Controls, DVD Player, Document Camera, Printer, and Scanner.

Non-Employee Illness/Injury Incidents involving students, visitors and vendors/contractors, should be reported using this form.

Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.

Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.

Request for key/fob to building(s)/room(s) or cabinet(s)/desk(s).

**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)

Use the Resource Access and Removal section below for all other resource access requests.

Technology support for special events and meetings.

For the purchase of classroom and office equipment or furniture (i.e. furniture, hardware, software, audio/video, and other instructional specific equipment).

Request support to install, upgrade or remove computer software.

Report Security Incidents (e.g. phishing, inappropriate use of confidential information)

Report issues connecting to wireless (Wi-Fi) at the following campus locations: EVC, SJCC and Milpitas Extension.

ITSS provides operational reports that can be download into Excel in support of department operations.

Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.

If the other service categories do not fit your need of technology support, please submit a ticket from this category.

Request support for standard phones, voice mail, blue phones, elevator phones and district supplied cell phones.

Please use this service request to report an inaccessible webpage or to ask for an existing document to be made available in another format.

Research and Report request(s) pertaining to SJCC campus.

RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.