My Recently Visited Services
If the other service categories do not fit your need of technology support, please submit a ticket from this category.
To be used only by students to request support for accessing Office 365, Canvas, Library, MyHealth, Password Reset and Self-Service.
This service allows staff, faculty, and students to submit a ticket when having trouble with sign-in or account has not been created yet.
This is for students to report IT problems related to classrooms and computer labs at the three campuses: EVC, SJCC, and Milpitas Extension, as well as technology borrowed from these campuses.
Request wired or wireless network access. Report issues with Networking (Wired/Wireless) or VPN.
Overview: Canvas supports external application which allows third party tools to be easily integrated and used within Canvas. The external application either extends Canvas functionality or add new feature to Canvas, and can be added to all courses at district, college or department level. Learning Tools Interoperability (LTI) integration is a way to connect an external application with Canvas in a secure and standard manner. Each application must be vetted for security, FERPA compliance, Section 508 accessibility compliance, cyber liability requirement and legal responsibility.
The Account/Security Request is used to notify ITSS of impending international travel.
The Maintenance Department is responsible for the ongoing and scheduled maintenance of all district facilities.
The Warehouse Department is responsible for the receipt and distribution of materials purchased by the District and Campus.
Request for support or repair of existing printer or scanner.
Request parking permit(s) for guests to visit EVC, Milpitas and SJCC campus or District Office.
Request functional support for district/college applications such as, WebUI, Email/Office 365, MyHealth, Self Service (MyWeb), Sharepoint, Canvas, etc. (Use this service to request support if you already have access to the resource but are experiencing issues using it.)
Install, move, or remove technology hardware. Report office, lab, conference room, or classroom hardware issues such as District-owned computers, monitors, printers, etc.
**Use only for brand new network account requests.**
Request a NEW network account for a NEW user (full/part-time employees (staff, msc, faculty), contractors/consultants, etc.)
Use the Resource Access and Removal section below for all other resource access requests.
ITSS provides operational reports that can be download into Excel in support of department operations.
Request for access or removal of access for computer and network resources.
Request for new VPN access only (primarily for employees).
If you are having issues using the VPN client, please use Network Connectivity below instead.
To use the ticket to report issues if there are broken links and other errors or problems on the new website.
Research and Report request(s) pertaining to EVC campus.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
Institutional Effectiveness and Student Success (IESS) is available to support colleges and programs within the San Jose/Evergreen Community College District (SJECCD) by providing ad hoc reports and research related to student success.
RP IE/IESS provides data and analysis using primarily historical data (data from past terms held in the data warehouse ). For operational requests (lists of students for outreach, requests for current -term or “live” data ) please contact ITSS by submitting a request.
For print and copy services, please visit the Reprographics site at: https://sjcc.webdeskprint.com/