Troubleshooting Email Has Been Blocked
An email message stating “Your email access has been blocked” means you are still using a legacy authentication method on your mobile device. Legacy authentications were removed when multi-factor authentication was implemented.
You will need to remove your email account from the phone or mobile device. And then either re-add or download the Microsoft Outlook or Android app. Below are instructions for removing legacy email settings from your Iphone/IPad or Android.
Iphone/Ipad
Remove an Exchange Account from Iphone/IPad
Use these instructions to remove an Exchange account from your iPhone or iPad.
1. Open the Settings App.
2. Within Settings, on the left pane, locate: Mail.
3. Select Accounts.
4. Click Exchange.
5. You will see your account and the items from that account that sync to your phone. At the bottom of the screen, select Delete Account.
6. You will be asked for confirmation at this point, select Delete from My iPhone. You have successfully deleted your Exchange account.
Add Email Account to Iphone/Ipad
Directions for setting up the Outlook app on a iphone or iPad click here: How to Setup Email on iPhone or iPad
Android
Android operating systems will look different on every phone. These screen shots are designed to give you a general idea of what to do, but the process may be slightly different depending on your phone model and operating system.
Remove an Exchange Account from Android
Use these instructions to remove an Exchange account from your Android click here: Remove an Exchange Account from Android
Add Email Account to Android
Directions for setting up the Outlook app on a Android click here: How to Setup Email on Android